Shipping & Delivery Policy

At Orevia Court, we do our best to process and deliver your order as quickly and carefully as possible. Below you will find all information regarding our shipping and delivery procedures.

1. Processing Time

Orders are typically processed within 1 to 2 business days after payment has been received.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information (when available).

2. Delivery Time

Average delivery times:

• Netherlands: 30 to 80 business days

• Belgium: 30 to 80 business days

Please note: delivery times are estimates and may vary due to carrier delays, holidays or unforeseen circumstances.

All courts are produced only after customer approval. This includes:

• manufacturing

• colouring

• applying logos

• assembling the full court for inspection

• sending photos to the customer for final approval

Only after approval are the tiles shipped.

3. Shipping Costs

Shipping costs are automatically calculated at checkout and depend on your location and the weight/volume of your order.

Any promotions, such as free shipping, will be clearly indicated on our website.

4. Shipping & Carriers

Orevia Court works with reliable shipping partners to ensure safe delivery of your order.

We reserve the right to select the carrier best suited for your shipment.

5. Track & Trace

When available, you will receive a Track & Trace code by email once your order has been shipped.

This allows you to follow the status of your delivery.

6. Incorrect Address

It is the customer’s responsibility to provide accurate address information when placing an order.

If a package cannot be delivered due to an incorrect address, additional shipping costs may be charged for reshipment.

7. Not Home at Delivery

If you are not home at the time of delivery, the carrier may:

• deliver the package to a neighbour

• deliver the package to a pickup point

• attempt a new delivery

This depends on the carrier and the delivery options in your region.

8. Damaged or Lost Packages

We take great care in packaging and shipping your order.

Damaged Package

If you received a damaged product, please contact us within 48 hours at:

📧 info@oreviacourt.be

Include photos of the damaged product and packaging.

Lost Package

If your package appears to be lost, please contact us so we can initiate an investigation with the carrier.

9. International Shipping

We also ship to other European countries (when available). Please note that international orders may be subject to customs or import fees, which are the responsibility of the customer.

10. Contact

For questions about our shipping policy, you can contact us at:

Orevia Court

📍 Seringenlaan 2A, 3990 Peer, Belgium 

📧 info@oreviacourt.be

📞 +32 (0)11 12 73 42